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The Clermont Reviews
Susanna M155
5 Contributions
0
Have a booking, apparently now closed, and no communication!
I have a pre-paid booking for the first weekend of December, I have learned through other sources that that hotel is now closed until March next year. I have telephoned and they were unable to help or even confirm if my booking was being transferred to the sister hotel and I have emailed twice with absolutely NO response! Disgraceful way to treat a customer. It is my birthday weekend and I don't even know if I have a hotel to stay in!
Written 17 November 2021
